EVA Air Guide : How To Raise Complaint

Airline contact and directory information.

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact

HQ Address

  • 376 Hsin-nan Rd, Sec 1, Luchu, Tao-Yuan Hsien, Taiwan

Industry Codes and Social

  • IATA: BR
  • ICAO: EVA
  • Ticket/Accounting: 695

How To Guide Step by Step: EVA Air

All EVA Air Policy Updated "Last Updated Jan 2026"

EVA Air Overview

Traveler-focused airline summary for booking, trip management, and support planning.

EVA Air is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA BR and ICAO EVA, which helps identify EVA Air in tickets, airport displays, partner systems, and flight documents. EVA Air is listed with Star Alliance, which can matter when travelers compare loyalty benefits, partner flights, lounge access, and through-ticket support. The official website for direct self-service is http://www.evaair.com. The airline headquarters address shown in this guide is 376 Hsin-nan Rd, Sec 1, Luchu, Tao-Yuan Hsien, Taiwan.

Before contacting EVA Air, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

EVA Air Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.