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South African Airways Guide : How To Raise Complaint

Airline contact and directory information.

Online

  • Official site: www.flysaa.com
  • Programa de viajero frecuente: No disponible
  • Airline alliance: Star Alliance

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact
  • Email: customercare@flysaa.com

HQ Address

  • Airways Park, Johannesburg International Airport, 1627, South Africa

Industry Codes and Social

  • IATA: SA
  • ICAO: SAA
  • Ticket/Accounting: 083

How To Guide Step by Step: South African Airways

All South African Airways Policy Updated "Last Updated Jan 2026"

South African Airways Overview

Traveler-focused airline summary for booking, trip management, and support planning.

South African Airways is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA SA and ICAO SAA, which helps identify South African Airways in tickets, airport displays, partner systems, and flight documents. South African Airways is listed with Star Alliance, which can matter when travelers compare loyalty benefits, partner flights, lounge access, and through-ticket support. The official website for direct self-service is http://www.flysaa.com. The airline headquarters address shown in this guide is Airways Park, Johannesburg International Airport, 1627, South Africa.

Before contacting South African Airways, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

South African Airways Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.