ITA Airways Guide : How To Raise Complaint

ITA Airways is the Italian flag-carrier and successor to Alitalia. It operates domestic, European and a few international routes.

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact
  • Email: bookingschangesrefunds@ita-airways.com

HQ Address

  • Via Venti Settembre 97, 00187, Rome, Italy

Industry Codes and Social

  • IATA: AZ
  • ICAO: ITY
  • Ticket/Accounting: 055

How To Guide Step by Step: ITA Airways

All ITA Airways Policy Updated "Last Updated Jan 2026"

ITA Airways Overview

Traveler-focused airline summary for booking, trip management, and support planning.

ITA Airways is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA AZ and ICAO ITY, which helps identify ITA Airways in tickets, airport displays, partner systems, and flight documents. ITA Airways is listed with SkyTeam, which can matter when travelers compare loyalty benefits, partner flights, lounge access, and through-ticket support. The official website for direct self-service is https://www.itaspa.com/. The airline headquarters address shown in this guide is Via Venti Settembre 97, 00187, Rome, Italy.

Before contacting ITA Airways, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

ITA Airways Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.