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Garuda Indonesia Guide : How To Raise Complaint

Airline contact and directory information.

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact

HQ Address

  • Jl. M1, Area Perkantoran Gedung Garuda City Center, Soekarno-Hatta International Airport, Cengkareng 19120, Indonesia

Industry Codes and Social

  • IATA: GA
  • ICAO: GIA
  • Ticket/Accounting: 126

How To Guide Step by Step: Garuda Indonesia

All Garuda Indonesia Policy Updated "Last Updated Jan 2026"

Garuda Indonesia Overview

Traveler-focused airline summary for booking, trip management, and support planning.

Garuda Indonesia is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA GA and ICAO GIA, which helps identify Garuda Indonesia in tickets, airport displays, partner systems, and flight documents. Garuda Indonesia is listed with SkyTeam, which can matter when travelers compare loyalty benefits, partner flights, lounge access, and through-ticket support. The official website for direct self-service is http://www.garuda-indonesia.com. The airline headquarters address shown in this guide is Jl. M1, Area Perkantoran Gedung Garuda City Center, Soekarno-Hatta International Airport, Cengkareng 19120, Indonesia.

Before contacting Garuda Indonesia, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

Garuda Indonesia Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.