TUIfly Guide : How To Raise Complaint

TUIfly contact details, online links, social media channels, reservation numbers, office location and airline reference information.

Social Media

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact

HQ Address

  • Karl-Wiechert-Allee 23
  • D-30625
  • Hannover
  • Germany

Industry Codes

  • IATA: X3
  • ICAO: TUI
  • Ticket/Accounting: 617

How To Guide Step by Step: TUIfly

All TUIfly Policy Updated "Last Updated Jan 2026"

TUIfly Overview

Traveler-focused airline summary for booking, trip management, and support planning.

TUIfly is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA X3 and ICAO TUI, which helps identify TUIfly in tickets, airport displays, partner systems, and flight documents. The airline headquarters address shown in this guide is Karl-Wiechert-Allee 23.

Before contacting TUIfly, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

TUIfly Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.