Shanghai Airlines Guide : How To Raise Complaint

Shanghai Airlines contact details, online links, social media channels, reservation numbers, office location and airline reference information.

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact

HQ Address

  • 212 Jiangning Road
  • Shanghai
  • 200041
  • China

Industry Codes

  • IATA: FM
  • ICAO: CSH
  • Ticket/Accounting: 774

How To Guide Step by Step: Shanghai Airlines

All Shanghai Airlines Policy Updated "Last Updated Jan 2026"

Shanghai Airlines Overview

Traveler-focused airline summary for booking, trip management, and support planning.

Shanghai Airlines is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA FM and ICAO CSH, which helps identify Shanghai Airlines in tickets, airport displays, partner systems, and flight documents. The airline headquarters address shown in this guide is 212 Jiangning Road.

Before contacting Shanghai Airlines, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

Shanghai Airlines Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.