Austrian Airlines Guide : How To Raise Complaint

Airline contact and directory information.

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact
  • Email: feedback@austrian.com

HQ Address

  • Office Park 2, A-1300, Vienna Airport, Austria

Industry Codes and Social

  • IATA: OS
  • ICAO: AUA
  • Ticket/Accounting: 257
  • Social: Facebook

How To Guide Step by Step: Austrian Airlines

All Austrian Airlines Policy Updated "Last Updated Jan 2026"

Austrian Airlines Overview

Traveler-focused airline summary for booking, trip management, and support planning.

Austrian Airlines is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA OS and ICAO AUA, which helps identify Austrian Airlines in tickets, airport displays, partner systems, and flight documents. Austrian Airlines is listed with Star Alliance, which can matter when travelers compare loyalty benefits, partner flights, lounge access, and through-ticket support. The official website for direct self-service is https://www.austrian.com/. The airline headquarters address shown in this guide is Office Park 2, A-1300, Vienna Airport, Austria.

Before contacting Austrian Airlines, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

Austrian Airlines Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.