Qantas Guide : How To Raise Complaint

Airline contact and directory information.

Reservations and Customer Service

  • US & CanadaContact for US and Canada
  • MexicoContact for Mexico
  • Global Toll-FreeGlobal toll-free contact

HQ Address

  • 10 Bourke Road, Mascot, NSW 2020, Australia

Industry Codes and Social

  • IATA: QF
  • ICAO: QFA
  • Ticket/Accounting: 081
  • Social: Facebook

How To Guide Step by Step: Qantas

All Qantas Policy Updated "Last Updated Jan 2026"

Qantas Overview

Traveler-focused airline summary for booking, trip management, and support planning.

Qantas is covered here as an airline traveler guide with practical details for reservations, managing bookings, schedule changes, cancellations, refunds, baggage questions, and customer support preparation. The airline code information on this page lists IATA QF and ICAO QFA, which helps identify Qantas in tickets, airport displays, partner systems, and flight documents. Qantas is listed with Oneworld, which can matter when travelers compare loyalty benefits, partner flights, lounge access, and through-ticket support. The official website for direct self-service is https://www.qantas.com/. The airline headquarters address shown in this guide is 10 Bourke Road, Mascot, NSW 2020, Australia.

Before contacting Qantas, keep your booking reference, ticket number, traveler name, route, travel date, and any payment or baggage receipts ready. That makes it easier to explain the request clearly, whether the issue is a new reservation, flight change, cancellation, refund follow-up, seat request, baggage claim, pet travel, wheelchair assistance, or frequent flyer support.

Qantas Reviews and Complaints

Share a traveler review or organize complaint details before contacting the airline support team.